While not strictly part of IAEP Local 95, we at Worcester EMS could not do our jobs without our Communications Specialists. These dedicated professionals are all certified to at least the EMT-Basic level, have all received training from the Commonwealth’s Statewide Emergency Telecommunications Board in the use and operation of the Enhanced 9-1-1 panels at our telecommunications office. Communications Specialists are also trained to dispatch the UMass Memorial LifeFlight Helicopter, receive trauma and medical referals, toxicology consult requests and many other requests from the UMass Memorial and Central Massachusetts communities.

The Communications Center can be every bit as stressful as any scene call; flight crews and paramedics only have to concentrate on one call at a time, whereas the Communications Specialists frequently juggle more than one task.

UPDATE: In April 2006, the Communications Center moved to is new home in the Lakeside Building at the University Campus. For the first time in almost 25 years, the Communications Specialists have a permanent home in an actual building.

Updated photos will follow soon.

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